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Coordinated Intake to Homelessness Systems Gains Traction


Coordinated Intake Considered in Connecticut

Representatives from five of Connecticut’s Continua of Care came together May 17 in Bridgeport to discuss centralized intake systems for people experiencing homelessness.  Systems change is a growing concern in the work to end homelessness, as our field works toward better integrating the work of various agencies providing shelter, services and housing.  Providers in isolation won’t end homelessness – they need to work as a coordinated system, which requires a common framework for jointly working with the same individuals and families experiencing or at risk of homelessness.  Coordinated entry systems have been developed by some communities and regions around the country, so that people facing homelessness can be directed to the right programs that meet their needs, as quickly and efficiently as possible.  This improves upon what often happens – individuals or families going agency to agency, in a disjointed way, navigating complex systems that are difficult to understand.  Coordinated intake can be a useful tool that allows communities to respond more efficiently and rapidly to new cases of homelessness, thus decrease the incidence and duration of homelessness episodes.

The May 17 meeting brought together representatives from Bridgeport, Norwalk, Stamford, New Haven and New London, the CT Coalition to End Homelessness and Supportive Housing WORKS.  The discussions were productive, and will continue with regular conference calls.

NAEH Paper Explains Coordinated Intake for Families Experiencing Homelessness

The National Alliance to End Homelessness' (NAEH) Center for Capacity Building has produced "One Way In: The Advantages of Introducing System-Wide Coordinated Entry for Homeless Families,” explaining the benefits of coordinated entry, which can better match the needs of consumers with available programs and housing opportunities. The paper provides an overview of three different communities' coordinated intake models, and highlights key points that other regions should take into consideration when adopting the model. The three communities include Hennepin County/Minneapolis, MN; Alameda County, CA; and Memphis/Shelby County, TN.

The paper also includes a step-by-step guide for assessing consumers at intake centers, and NAEH will soon follow-up the paper with an accompanying toolkit that will provide free ready-to-use materials.

Questions should be emailed to NAEH’s Center for Capacity Building at thecenter@naeh.org.

To Learn More:
Read the Paper

NAEH Webinars on Coordinated Intake

These coordinated entry webinars are part of the Center for Capacity Building's HEARTH Academy and new Front Door Strategies curriculum. For more information about either of these projects, please contact Kim Walker at thecenter@naeh.org.

This is the webinar entitled "Coordinated Entry Part II: Serving Singles and Families in Columbus, OH." On Thursday, June 23, the Alliance's Center for Capacity Building hosted a webinar on coordinated entry. Lianna Barbu, Operations Director at Community Shelter Board in Columbus, OH discussed the Columbus coordinated intake system for singles and for families.

These are resources from the webinar on coordinated entry that took place on Thursday, June 9, 2011. The PowerPoint presentation and a Q+A document are included.


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